The answer to your specific question will be sent within 3-4 business days of purchase. This timeframe may be longer during peak periods (holidays, events) and depending on demand.

Any purchase of a specific question made on Friday or the weekend will be shipped within 3-4 working days of the following week.

Please take into account the production (special conditions) and shipping time.

Specific questions will not be asked of anyone other than the Client, nor of any minor (under 18 years of age) . Please note that any incorrect information provided by the Client will result in inappropriate responses.

Concerned about everyone's well-being, we recommend leaving a minimum of one month between sessions if you wish to ask the same question again . This gives you time to receive and integrate the information shared and allows your energy to accommodate any potential changes. Energy is constantly at work and varies from person to person. Asking the same question without allowing space for energy flow can lead to a completely opposite answer because the energy will be disrupted, regardless of who is being consulted. Give yourself time.

Therefore, Douceur Cristalline reserves the right to cancel orders placed too frequently. As mentioned in the Terms and Conditions and Return Policy , in exceptional circumstances, cancellation will result in a refund to the original payment method.

Please note: under the conditions mentioned in the Return Policy and in the General Terms and Conditions , guidance sessions, energy readings and specific questions are not eligible for refunds or the right of withdrawal .

Special case : Concerned about everyone's well-being, we recommend a minimum of 2 months between each guidance session and each analysis , and a minimum of 1 month between each question on the same topic . If this timeframe is not respected, Douceur Cristalline reserves the right to cancel the order. A refund will be issued to the original payment method.