Douceur Cristalline gives the customer the option to make returns or exchanges.

As mentioned in particular in the Terms and Conditions (Art. 5-7), the return will only be made under certain conditions.

PROCEDURE :

Upon receipt of the Product, it is the Client's responsibility to contact Douceur Cristalline within 3 days by email or via the contact form.

The Client is asked to provide the following information:

• the order number and the email address associated with the purchase

• specify the reason for the return

• the product(s) concerned by the return

• specify the choice between a refund or an exchange for an identical product.

Products must be returned within 14 days; after this period we will no longer be able to accept exchanges or refunds.

The postal address for returns is as follows:

Crystalline Softness

5 Allée d'Artois

54390 FROUARD, FRANCE

TERMS :

Returns must be made in their original condition and complete in their packaging, accompanied by the purchase invoice.

Shipping costs and risks associated with the return are the responsibility of the Customer. The Customer is therefore liable.

Failure to comply with these terms will result in the loss of value of the product being the responsibility of the Client.
Due to the specific conditions outlined below, Douceur Cristalline will not accept returns or exchanges concerning the following Products:

• Products damaged during transport ( in the event that the Customer has not complied with the terms and conditions mentioned in Article 5 of the General Terms and Conditions )

• Products damaged by wear and tear or improper maintenance/use by the Customer

• Products showing signs of use

• Incomplete Products

• Digital products (downloaded and digitally acquired products)

• Products on sale

• Customized Products (refer to the General Terms and Conditions, Article 7 )

Upon receipt of the products, they will be checked and inspected. Subject to compliance with the aforementioned conditions, Douceur Cristalline will contact the Customer regarding the decision to accept or refuse the exchange/refund.
If Douceur Cristalline approves the exchange (subject to availability) or refund of Products returned by the Customer under the conditions provided, will be made to the Customer's payment method, within 14 days of receipt by Douceur Cristalline.

Special case : Concerned about everyone's well-being, we recommend a minimum of 2 months between each guidance session and each analysis, and a minimum of 1 month between each question on the same topic. If this is not respected , Douceur Cristalline reserves the right to cancel the order . The order will be refunded to the original payment method.